Skip to content
Talk to us Desktop

Accessibility Statement

We want this site to be usable by everyone who needs to evaluate us, including people using a screen reader, keyboard only, magnification, or reduced-motion settings. This page states what we are aiming at, what we have actually measured, and what to do when something blocks you.

The standard we work to

We build against WCAG 2.2 Level AA. We are stating our position honestly: this site has not been through an independent accessibility audit, and we do not claim full conformance. Everything under “Measured” below was checked on the live site on 4 November 2026, across all 156 pages in the site map unless a narrower set is named. Anything we have not measured is listed as not yet verified.

Measured on this site

  • A Skip to content link is present on every page (156 of 156), so the large navigation can be passed in one keystroke.
  • Every page declares its language, has one main landmark and exactly one top-level heading (156 of 156), so assistive technology can jump straight to the content and announce the page title.
  • Images: all 1,023 image tags carry an alternative text attribute. 199 are deliberately empty because the image is decorative, which tells screen readers to skip it; the rest describe the picture. Each team photo carries the name of the person shown.
  • Automated check: axe-core 4.12, run against WCAG 2.2 A and AA rules on the home, contact and Trust Centre pages at desktop (1280 px) and phone (375 px) widths, reported no failures, including colour contrast.
  • Video: every video in the page markup (5 across the site) is muted and loops without sound.

Motion

The site uses animation by default, including when your device asks for reduced motion. You can stop it at any time: a Pause animations control sits in the footer of every page and as a small button at the bottom left of the screen, and the choice is remembered on your device. The rotating banner and the sliders also have their own pause buttons. This meets the WCAG 2.2 AA requirement to pause, stop or hide moving content (2.2.2); it does not meet the stricter AAA criterion of following the reduced-motion setting automatically (2.3.3).

Known gaps

  • An empty alternative is right for a decorative image, but we have not reviewed all 199 by hand to confirm that each one is decorative.
  • Pages other than the three named above share the same components but were not each scanned on 4 November.

Not yet verified

  • Keyboard operability was tested on 30 September 2026 in a desktop browser: the skip link appears on the first Tab and moves to the content; every link and button shows a visible focus ring; the main navigation opens with Enter, can be tabbed into, and closes with Escape, returning focus to its button; the chat assistant opens with Enter, moves focus to its first field, and closes with Escape. The interactive Desktop Mode has not been tested with a keyboard. If anything traps focus or cannot be reached, we want to hear about it.
  • Reflow and zoom were tested on 30 September 2026: every public page was checked at 320 CSS px width, which is what 400% zoom gives on a 1280 px screen. Grids that forced sideways scrolling were fixed the same day. Text spacing and orientation have not been tested separately.
  • Documents such as PDFs have not been checked for accessibility tagging. Ask and we will send the content in an accessible form.

Tell us, and we will fix it

If any part of this site stops you doing what you came to do, email [email protected] with the page address and what happened, or call +91 8128064098. We acknowledge within two business days, give you the information another way straight away if you need it, and tell you when the fix will land. We treat an accessibility barrier as a defect, not a feature request.

Last updated: 4 November 2026.