Many businesses use digital lines in their office that run off a digital switch or PBX. We support all major PBX brands, including Nortel, Avaya, Cisco, Siemens, Toshiba, NEC, Altigen, and more. Most PBX’s are TAPI compliant, but often a PBX reseller needs to enable this feature on the switch. A TAPI Service Provider (TSP) is installed on the caller’s computer and your local reseller then configures the telephone switch so that it knows which desk phone to ring. Whenever VanillaSoft “tells” the switch to dial a number from a computer, the telephone switch does two things: it dials the number and then it connects that outbound line with the internet telephone extension. This is called a ring-back.

Auto-dialing integration is easy with analog phones: simply connect the phone into the analog modem in the back of your computer, and connect the modem to the telephone jack in the wall. Pwtech’ uses a universal call control protocol to talk to the analog phone called Telephony Application Interface (TAPI). Perfect for callers at home.

Another VoIP set-up is to use IP corded phones such as Polycom or Cisco phone devices with a regular VoIP provider. Again we support a host of providers including ConnectMe Voice, Fonality, Ring Central, Aptela, Vocalocity and resellers of Broad Voice.