Digital Private Branch Exchange (PBX)
Many businesses use digital lines in their office that run off a digital switch or PBX. We support all major PBX brands, including Nortel, Avaya, Cisco, Siemens, Toshiba, NEC, Altigen, and more. Most PBX’s are TAPI compliant, but often a PBX reseller needs to enable this feature on the switch. A TAPI Service Provider (TSP) is installed on the caller’s computer and your local reseller then configures the telephone switch so that it knows which desk phone to ring. Whenever VanillaSoft “tells” the switch to dial a number from a computer, the telephone switch does two things: it dials the number and then it connects that outbound line with the internet telephone extension. This is called a ring-back.
Pwtech’ also supports soft phones, a software-based telephone that runs on your computer. With a USB headset you can make telephone calls without having a single telephone wire in your office and from any location as long as you have a PC and high-speed Internet connection.
We support the following softphones: X-Lite 3.0, Eyebeam, Bria, Skype, and X-TAPI Lite/Pro. Most leading Internet Phone providers including ConnectMe Voice, Fonality, Ring Central, Nextiva, AT&T Callvantage, and Vonage Business (Vocalocity) support these softphones.
Auto-dialing integration is easy with analog phones: simply connect the phone into the analog modem in the back of your computer, and connect the modem to the telephone jack in the wall. Pwtech’ uses a universal call control protocol to talk to the analog phone called Telephony Application Interface (TAPI). Perfect for callers at home.
VoIP with Analog Converter Box
Most VoIP with converter boxes follow essentially the same setup as regular analog phones. The only difference is that you plug the telephone wire in the Analog Telephone Adapter (ATA) that your Internet Phone provider has sent you. For instance, you can use your regular analog phone with a providers like Vonage, Comcast and other cable or Fios companies.
VoIP with IP Phones
Another VoIP set-up is to use IP corded phones such as Polycom or Cisco phone devices with a regular VoIP provider. Again we support a host of providers including ConnectMe Voice, Fonality, Ring Central, Aptela, Vocalocity and resellers of Broad Voice.
Asterisk, the open source PBX, is fully supported by VanillaSoft’s auto-dialing. The most common way is to use an X-Lite soft phone, but we can also use TAPI-enabled components, including AstTAPI, to auto-dial.